Get help with security issues

This page elaborates the security information about Zilliz Cloud service for customers, developers, law enforcement personnel, and journalists.

Zilliz is committed to protecting the security and privacy of our customers. You can learn more by visiting our Privacy pages, which include tips and information to help keep your devices and data safe. You can also ask us a question about privacy.

If you believe you have discovered a security or privacy vulnerability in Zilliz Cloud service, learn how to file a report.

The information below may help with your security issue or question. If you need additional help, contact Zilliz Cloud Support.

Passwords and purchases

If you believe that your Zilliz Cloud account has been compromised, change your password immediately. If you forgot your Zilliz Cloud account password, learn how to reset it. If you have a question about a charge, you can view your invoices.

Phishing and other scams

If you receive a suspicious email that is designed to look like it is from Zilliz Cloud, you can forward it to cloud-support@zilliz.com.

Developer resources

Learn about security documentation and resources for developers.

Contact Zilliz Cloud Developer Support to request assistance with certificate revocation or issuance.

Law enforcement

Please consult these guidelines for contacting Zilliz with law enforcement requests:

Journalists

Journalists can contact Zilliz Cloud media relations at cloud-support@zilliz.com.